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Online Terms & Conditions

These terms and conditions form the basis on which you can visit our website or place telephone orders. Please read them carefully as they contain important information.

General Terms & Conditions

This site is owned and operated by Unique Image of 18, New Market Street, Ulverston, Cumbria, LA12 7LN. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact by e-mail using the contact form on our contact page or telephone 01229 583366.

  1. The contract between us
  2. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

  3. Ownership of rights
  4. All rights, including copyright, in this website are owned by or licensed to Unique Image. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

  5. Accuracy of content
  6. We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described with accurate images where approriate. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights and dimensions given about the goods are approximate only.

  7. Availability
  8. All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

  9. Ordering errors
  10. You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  11. Price
  12. The prices payable are set in our website – prices include VAT. We will provide a VAT receipt upon request.

  13. Payment Terms
  14. For telephone orders we will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

  15. Delivery Charges
  16. Please see our Shipping & Returns page for details of delivery charges.

  17. Delivery
    1. Our delivery charges are out in section 8.
    2. Fabric:We aim to despatch your order within 14 working days but will inform you by email or telephone if there is any delay.
    3. Machines: We aim to despatch your order within 10 working days but will inform you by email or telephone if there is any delay. Please note that we are only able to deliver machines to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
    4. Horn Cabinets Horn cabinets are despatched directly from the manufacturer and they aim to deliver within 28 days but will contact you with the proposed delivery time following placement of your order. Please note that we are only able to deliver machines to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
    5. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
    6. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

  18. Risk and ownership
  19. Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

  20. Acknowledgement and acceptance of your order
  21. You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

  22. Cancellation Rights
    1. Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us by email or in writing if you wish to cancel your contract.
    2. Note that fabric cut to a length specified by you constitutes made to order.
    3. You cannot cancel your contract if the machine you have ordered includes computer software which you have taken out of the sealed package in which it was delivered to you.
    4. If you have received the goods before you cancel your contract then (unless, under the previous clauses ii and iii, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
    5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
    6. Please ensure that any items being returned to us are packed carefully as you are responsible for the return carriage and Unique Image will not cover the cost of goods that are damaged in transit. It your responsibility to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc. that were included in the original order are not missing before being packaged and returned. Unique Image will adjust the amount refunded to cover any items missing from orders that have been returned.
    7. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
    8. Courses cancellation policy
    9. Should you need to cancel your course booking, please inform us by email as soon as possible. At all times we shall endeavour to reallocate the place to ensure that you do not lose the total amount of your costs.

      • More than 14 days notice; full refund, less a cancellation fee of 20% of the course fee per person.
      • Less than 14 days notice; unfortunately, no refund available, unless we are able to fill the place. If we can reallocate the place; 100% refund, less a cancellation fee of £20 per person.

  23. Cancellation by us
    1. We reserve the right to cancel the contract between us if:
      1. we have insufficient stock to deliver the goods you have ordered
      2. we do not deliver to your area
      3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
    3. In the unlikely event that Unique Image has to cancel a course, we reserve the right to do so. We shall refund or reallocate as appropriate but are not responsible for any consequential losses e.g. travel or accommodation expenses.

  24. Liability
    1. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be:

      1. to make good any shortage or non-delivery.
      2. to replace or repair any goods that are damaged or defective.
      3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
    2. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
    3. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
    4. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  25. Notices
  26. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at

    18, New Market Street
    Ulverston
    Cumbria
    LA12 7LN

    and all notices from us to you will be displayed on our website from to time.

  27. Changes to legal notices
  28. We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

  29. Law jurisdiction and language
  30. This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  31. Invalidity
  32. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  33. Privacy
  34. You acknowledge and agree to be bound by the terms of our privacy policy.

  35. Third party rights
  36. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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